Customer Service

We offer standard and expedited shipping via FedEx, USPS, and UPS. Shipping costs are calculated at checkout, and all U.S. orders over $99 qualify for free shipping using the most economical method.

Yes! International shipping rates are calculated at checkout. Please note that international orders may be subject to customs duties or fees. If you need assistance with international shipping rates, please contact us before placing your order.

Yes. APO/FPO addresses are treated as domestic USPS mail. We also ship to Puerto Rico, Guam, and U.S. Virgin Islands at domestic rates.

Yes, free local pickup is available in the San Diego, CA area. You’ll receive a confirmation email with pickup instructions once your order is ready.

Orders are typically processed in 3–5 business days (excluding weekends and holidays). During sales events, processing may take an additional 2–3 days.

You can track your order in your My Account dashboard or via the shipment notification email sent when your order ships.

Yes. Orders placed within 48 hours can be combined if they have not shipped yet. Contact us or leave a note at checkout to request a combined shipment, subject to approval. If successfully combined, any shipping overages will be refunded.

Yes. Contact us directly for bulk or wholesale pricing while we continue developing business accounts on our site.

Orders that nave not yet been cut or shipped can be cancelled. Please contact us within 48 hours of placing your order to ensure enough time to cancel. After an order is shipped, contact us within 7 days if you are dissatisfied or receive a fabric that is not as described. Replacements or refunds can be issued as store credit or back to your original payment method. Returns after 7 days may only receive replacements or store credit.

We try to restock popular fabrics when possible, but some fabrics are one-of-a-kind or hard to find. Contact us if you need more yardage of a previously purchased fabric.

Currently, local pickups are limited and by appointment only. We showcase fabrics in detail on product pages and also during live Facebook/TikTok sales.

Yes, most cut-to-order fabrics are shipped as continuous yardage from rolls. Some pre-cut or end-of-roll fabrics may be sold in sections, which will be noted on the product page. If continuous yardage is not available we will contact you for refund or replacement options prior to shipment.

Yes. Contact us with the item number and quantity you need. Special orders are not eligible for sale pricing but may qualify for bulk discounts.

Coupons are generally not combinable unless specified. Only one coupon can be applied per order.

Fabric care varies by material. Refer to the product page for care instructions or contact us for guidance to ensure your projects last for many years to come.

Yes! Contact us to discuss custom fabric orders or special requests.

Inventory is deducted only when you complete checkout. Limited fabrics are first-come, first-served. If a fabric is sold out before checkout, our shopping cart will notify you of the problem. If we run out after your order is placed, we’ll contact you with refund or replacement options.

No, sale items are only available while supplies last. Contact us for special orders at regular pricing.

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